Help Center

How can we help you?

Find answers to common questions about listing, buying, and using the OwnerSwap platform.

For Sellers

Listing & selling your business

How do I list my business?

Click "List Your Business" and complete the 5-step wizard. You'll add your business details, financials, and photos. Once submitted, our team reviews and publishes your listing within 24 hours.

How much does it cost to list?

Listing is free — no credit card required. A free listing is shown to buyers for 90 days, and you can renew it for free as many times as you need. On every plan, buyers must sign an NDA before opening your financial documents. List & Promote ($199/mo) adds promotion beyond our site (we share your listing on our social media accounts and in online communities for business buyers) and buyer screening: only buyers whose profile our team has reviewed and approved can express interest. Full Service ($2,999 one-time) adds the same promotion and screening with no subscription, plus a listing description prepared by our team. There are no commissions on your sale — ever.

How long does my free listing stay up?

90 days from when it's published. We email you 7 days before it expires, and you can renew from your dashboard for free — as many times as you need. Renewing takes about a minute: confirm the business is still for sale and check your asking price and figures. If it does expire, it's hidden from search and buyers can't send new inquiries, but nothing is deleted and you can keep replying to buyers you're already talking with.

Can I list anonymously?

Yes. During the listing wizard you can enable anonymous mode. Your business name will be replaced with its category and location (e.g., "Retail in Austin, TX") until a buyer signs an NDA.

How does the NDA process work?

When a buyer signs the NDA for your listing, they agree to keep your information confidential. You and our team receive an email notification with the buyer's details so you can follow up directly.

What happens after I submit my listing?

Our team reviews your listing for completeness and accuracy, typically within 24 hours. You'll receive an email once it's approved and live. If changes are needed, we'll let you know.

Can I edit my listing after it's live?

Yes. From your dashboard, click "Edit Listing" on any live or paused listing. You can update the description, asking price, photos, and contact details at any time.

What is the refund policy?

Free listings have no fees. For paid plans — List & Promote subscriptions can be cancelled anytime from your billing dashboard. Full Service ($2,999) is non-refundable once the listing is published. If your listing is rejected, you receive a full refund. Contact support@ownerswap.co within 7 days.

For Buyers

Finding & buying a business

How do I find businesses for sale?

Browse all listings at /businesses. Use the filters to narrow by category, location, asking price, and revenue. Each card shows key financials at a glance.

How do I access financial details?

Click on any listing and sign the NDA. Signing records your agreement to keep the seller's information confidential. The seller also receives your contact details so they can reach out.

Is the NDA legally binding?

Yes. By submitting an NDA request and gaining access to confidential materials, you enter into a legally binding confidentiality agreement with the seller. Breach of the NDA may result in legal action.

Does OwnerSwap take a commission on the sale?

No. Listing is free, and sellers can pay a flat fee for optional services. We take no commission on the sale price. All deal terms are negotiated directly between buyer and seller.

What does "Availability confirmed" mean on a listing?

It's the last date the seller confirmed the business is still for sale. Free listings must be confirmed every 90 days to stay up. "Listed" shows when the listing was first published — renewing doesn't change it.

How do I contact the seller?

You don't initiate contact — the seller does. Click "Express Interest" on any listing and write a short message. The seller receives your full buyer profile and decides whether to accept or decline. If they accept, a private conversation thread opens on the platform. Your real email and phone are never shared automatically.

Are the financials verified?

Sellers are responsible for the accuracy of the information they provide. Financial document uploads are temporarily unavailable, and we do not independently audit the figures or any documents sellers provide. We recommend conducting your own due diligence.

General

Account & platform questions

How do I reset my password?

On the sign-in page, click "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.

How do I delete my account?

Go to Account Settings → Danger Zone → Delete Account. Your account is scheduled for deletion and permanently removed after a 30-day grace period. You can also email privacy@ownerswap.co.

What payment methods do you accept?

We accept all major credit and debit cards through Stripe. Payments are processed securely — we never store your full card details.

I have a question not answered here — how do I contact you?

Email us at support@ownerswap.co. We aim to respond within 1 business day.

Still have questions?

Our team responds within 1 business day.